Webinar Refund Policy Statement

Webinar Refund Policy StatementHome Webinar Refund Policy Statement

Effective Date: May 2023

Thank you for choosing Bonafide Experts, a service provided by Bonafide Experts. We strive to provide high-quality webinars and ensure the satisfaction of our valued customers. This refund policy outlines the terms and conditions for requesting a refund for our webinar services.


1. Refund Eligibility:

1.1. Full Refund: You may be eligible for a full refund if you meet the following criteria: a) You have successfully registered and paid for a webinar but were unable to access it due to technical issues on our end. b) The webinar was canceled by Bonafide Experts..

1.2. Partial Refund: You may be eligible for a partial refund if you meet the following criteria: a) You have registered and paid for a webinar but encountered significant technical difficulties during the webinar, preventing you from fully benefiting from the content.


2. Refund Request Process:

2.1. To request a refund, please contact our customer support team within [5] five business days from the date of the webinar, providing the necessary details of your situation.

2.2. Refund requests should be made by emailing support thebonfideexperts@gmail.com or by calling customer support number provided. Please include the following information in your refund request: a) Your name and contact information. b) Date and title of the webinar. c) A detailed explanation of the issue you encountered.


3. Refund Determination:

3.1. All refund requests will be thoroughly reviewed by our customer support team.

3.2. For technical issues, we may attempt to troubleshoot and resolve the problem to ensure you receive the full benefits of the webinar before considering a refund.

3.3. Refunds will be granted at the sole discretion of Bonafide Experts..


4. Refund Methods:

4.1. If your refund request is approved, the refund will be processed within [10] ten business days.

4.2. Refunds will be issued using the same payment method used for the original purchase.


5. Non-Refundable Situations:

5.1. Refunds will not be granted under the following circumstances: a) If you fail to attend the webinar without prior notice. b)

If you are dissatisfied with the webinar content or presenter(s), as these aspects are subjective in nature.


6. Changes to Webinar Schedule:

6.1. In the event of a webinar schedule change, you will be notified in advance via email using the email address provided during registration.

You will have the option to attend the rescheduled webinar or request a refund as per the terms outlined in this policy.


Please note that this refund policy applies specifically to Bonafide Experts webinars and may differ from the refund policies of other services

offered by Bonafide Experts.

For any additional questions or concerns regarding our refund policy, please reach out to our customer support team using the contact information provided above.

We reserve the right to update or modify this refund policy statement at any time. Please refer to the effective date mentioned at the beginning of this document to ensure you are aware of the most recent version.

Thank you for choosing Bonafide Experts. We appreciate your trust in our services and look forward to providing you with valuable webinar experiences.